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Monica E. Smith Resume
Monica E. Smith
Employment
2004
to
Present 		District Director, California 22nd District Assemblywoman Sally Lieber
Manages district office staff and affairs.
2000
to
2002 		Manager, User Interface Design, BeVocal, Inc.
Managed voice user interface (VUI) design and usability testing for BeVocal's voice portal. Co-founded the department; recruited and managed designers, usability testers, and prompt managers; defined the cross-functional design process; oversaw the definition of evolving design standards and principles. Responsible for the overall user experience, including call flow, interaction design, scripting, character development, and human factors.
1996
to
2000

2002
to
2003 		Technical Publications Consultant
Services included:
  • Writing and editing user guides, training materials, and web pages
  • Managing and recruiting technical publications professionals
  • Developing processes and policies
  • Developing and updating FrameMaker templates
  • Developing editorial tools such as style guides and glossaries
  • Reviewing user-interface design
Clients included:
Adobe Systems, Infoseek Corporation, Philips Multimedia Center, WebTV, Global Village Communication, Unwired Planet, Acuson, Asimba and Knowledge Revolution.
1995
to
1996 		Director of Information Development, Infoseek Corporation.
Founded and managed Infoseek’s publications group. Hired and supervised writers, editors, html developers, web site reviewers, and database developers. Established Infoseek’s directory of web sites.
1991
to
1995 		Writing Manager, Developer Documentation, Frame Technology Corporation (now Adobe Systems, Inc.)
Managed technical publications for Frame developer products from 1994-95. Hired and trained writers, editors, and project leads. Created documentation plans, schedules, and budgets.
Writing Manager, Platform Documentation, Frame Technology Corporation (now Adobe Systems, Inc.)
Managed Macintosh and Windows FrameMaker documentation from 1992-94.
Documentation Project Lead, Frame Technology Corporation (now Adobe Systems, Inc.)
Wrote and supervised UNIX platform documentation from 1991-92.
1989
to
1991 		Technical Writer, Sun Microsystems, Workstation and System Server Organization.
Wrote user guides, system overviews, installation manuals, and release manuals for a variety of products and audiences. Established and managed an internationalization effort for documents in five languages.
1988
to
1989 		Workshop Logistics Supervisor, Shipley Associates.
1986
to
1988 		Editor, Chapelle Designers
Other Experience
1998 Managed a successful campaign for local elected office.
1997 Coedited the bilingual book Cuentos de el Día de los Muertos (Day of the Dead Folk Tales).
Education
1987 B.A. in philosophy, University of Utah
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